How can I contact London Sky Designs? Feel free to reach out to us via the Contact us form, or send us an email to: LondonSkyDesignsLLC@gmail.com

What are your business hours? We are open M-F from 9:00 am - 4:30 pm CST, excluding federal holidays. If time permits, we do try to answer emails on Saturdays.

What payment methods do you accept? We accept Visa, Mastercard, Discover, Apple pay, Shop pay, & Google pay. 

How long does it take to receive my order? Order processing is typically 2-3 business days. During holiday seasons, order processing times may be slightly higher due to demand. Shipping time will depend on your choice at checkout. 

We do offer free standard shipping on pre-tax orders of $100 or more. Free express shipping on orders of $200 or more.

Do you offer international shipping? No, we do not ship outside the USA at this time.

How do I create an account? On our homepage, click the 'person' icon in the upper right corner next to the shopping bag. Click 'create account' and follow the instructions.

How do I reset my password? Click here, select 'forgot password' and follow the instructions.

What are the benefits of having an account? You can see your order history, tracking information, and save your address for a smoother checkout experience. In the future, we may also implement a reward system for account holders. 

I don't see a specific design I want. How do I request one to be made? Please reach out to us through the form located here. Please note, we do not make, design, or sell licensed or trademarked items. If we do have something listed, we are licensed with that particular brand. 

Do you have a customer loyalty program? At this time, we do not have a loyalty program in place. We hope to implement something in the future.

Do you offer discounts or promotions? At this time, we do not have a discount code available. Be sure to follow our Facebook for up-to-date information on any future promotions.

Can I cancel or modify my order? We accept modifications or cancellations within 24 hours of your order placement. If you need to correct a misspelling, please contact us as soon as possible at: londonskydesignsllc@gmail.com. Once production begins (after the 24-hour window), modifications cannot be processed on custom items. (i.e., doormat with a family name.)

What is your return/exchange policy? Non-custom items may be returned within 7 days of delivery. Buyer is responsible for shipping costs to return the item and it must be received in new condition, with no signs of usage or wear & tear. Refund is sent after item passes inspection and returned to the same payment method used for purchase. We do not refund custom items due to misspelling unless it is our mistake. 

We do not replace items due to common wear and tear damage, and will only guarantee the badge reel hardware for 10 days from delivery confirmation. Acrylics can break is knocked against surfaces, please handle with care.

If an item arrives damaged: please reach out to us within 2 days of delivery confirmation. We will need pictures of the damaged box, pictures of the damaged item, and any pertinent information (i.e., carrier left box in the rain) so we can file a claim with the shipping provider.  

If you have any questions regarding this, please contact us at: LondonSkyDesignsLLC@gmail.com